ELERA Logistics Corporation

Privacy Policy

ELERA Logistics Corporation (“ELERA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit our website, request a quotation, communicate with our team, or inquire about our freight forwarding, customs brokerage, trucking, warehousing, domestic logistics, project logistics, and related services.

We process personal data in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, and other applicable Philippine laws and regulations.

1. Who We Are

ELERA Logistics Corporation is a total logistics service provider based in the Philippines. We provide customized logistics solutions that may involve local and international freight forwarding, customs processing, land transportation, warehousing, project cargo, domestic delivery, and coordination with logistics partners.

For purposes of applicable data protection laws, ELERA Logistics Corporation acts as the personal information controller for personal data collected through this website and through our direct communications with you.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through:

  • Our website and its inquiry or quotation forms;
  • Email, telephone, mobile phone, Viber, and other messaging channels;
  • Our official social media pages;
  • Meetings, consultations, presentations, and business correspondence;
  • Documents submitted in connection with a quotation or logistics service; and
  • Authorized agents, representatives, logistics partners, carriers, or other third parties involved in a transaction.

This policy does not apply to websites, platforms, or services operated independently by third parties, even when they are linked from our website.

3. Personal Data We May Collect

The personal data we collect depends on how you interact with us and the services you request.

Contact and business information

We may collect:

  • Full name;
  • Company or organization name;
  • Job title or position;
  • Business address;
  • Email address;
  • Telephone or mobile number;
  • Preferred contact method; and
  • Other contact information you voluntarily provide.

Shipment and service information

When you request a quotation or logistics consultation, we may collect:

  • Type of cargo or commodity;
  • Shipment origin and destination;
  • Preferred mode of transportation;
  • Estimated weight, volume, dimensions, or quantity;
  • Incoterms or shipping arrangements;
  • Expected shipping or delivery dates;
  • Consignee, shipper, supplier, or customer details;
  • Customs, warehousing, trucking, insurance, or project requirements; and
  • Other information needed to assess and coordinate the requested service.

Documents and correspondence

Depending on the nature of the transaction, you may provide documents or information such as:

  • Commercial invoices;
  • Packing lists;
  • Bills of lading or airway bills;
  • Permits, licenses, and government clearances;
  • Import or export documentation;
  • Company registration documents;
  • Identification documents;
  • Proof of authority or representation;
  • Photographs or descriptions of cargo; and
  • Messages, attachments, meeting notes, and other correspondence.

Some documents may contain personal or sensitive personal information. Please provide only the information reasonably necessary for your inquiry or requested service.

Website and technical information

When you visit our website, certain information may be collected automatically, including:

  • Internet Protocol address;
  • Browser type and version;
  • Device type and operating system;
  • Pages visited;
  • Date and time of access;
  • Referring website or source;
  • Approximate location based on technical information;
  • Website interactions; and
  • Cookie or similar technology identifiers.

Information received from third parties

We may receive personal data from your employer, company, authorized representative, supplier, consignee, shipper, carrier, broker, logistics partner, or another person involved in a transaction.

When you provide personal data concerning another individual, you confirm that you are authorized to provide it and that the individual has been appropriately informed of the intended processing.

4. How We Use Personal Data

We may use personal data to:

  • Respond to inquiries and consultation requests;
  • Evaluate shipment requirements;
  • Prepare quotations, proposals, and service recommendations;
  • Communicate with clients, suppliers, consignees, and authorized representatives;
  • Arrange or coordinate freight forwarding, customs brokerage, transportation, warehousing, project cargo, and related services;
  • Verify information and documents submitted to us;
  • Coordinate with shipping lines, airlines, trucking providers, warehouses, customs brokers, overseas agents, and other logistics partners;
  • Process permits, customs requirements, clearances, and government documentation;
  • Provide shipment updates and customer support;
  • Manage contracts, billing, payments, accounting, and business records;
  • Comply with legal, tax, regulatory, customs, and government requirements;
  • Prevent fraud, misuse, security incidents, and unlawful activity;
  • Protect our legal rights, property, personnel, clients, and business operations;
  • Maintain and improve our website, systems, and services;
  • Conduct internal reporting, audits, and service-quality reviews; and
  • Send business updates or marketing communications when permitted by law or when you have provided consent.

We will not use personal data for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.

Depending on the circumstances, we process personal data on one or more of the following grounds:

  • You have provided your consent;
  • Processing is necessary to respond to your request before entering into a contract;
  • Processing is necessary to perform a contract or logistics service;
  • Processing is necessary to comply with a legal or regulatory obligation;
  • Processing is necessary to pursue our legitimate business interests, provided these interests do not override your fundamental rights and freedoms;
  • Processing is necessary to establish, exercise, or defend legal claims; or
  • Processing is otherwise permitted or required by applicable law.

Where processing is based on consent, you may withdraw that consent, subject to legal, contractual, and operational limitations.

6. How We Share Personal Data

We may disclose personal data only when reasonably necessary for a legitimate business or legal purpose.

Recipients may include:

Logistics and operational partners

These may include:

  • Shipping lines;
  • Airlines;
  • Trucking and transportation providers;
  • Freight forwarders;
  • Customs brokers;
  • Warehousing and storage providers;
  • Consolidators and deconsolidators;
  • Project cargo contractors;
  • Overseas agents and destination partners;
  • Insurance providers; and
  • Other parties involved in moving, storing, clearing, or delivering cargo.

Government and regulatory authorities

Personal data may be disclosed to:

  • The Bureau of Customs;
  • The Philippine Economic Zone Authority;
  • Port, airport, and terminal authorities;
  • Tax and regulatory agencies;
  • Law-enforcement authorities;
  • Courts and tribunals; and
  • Other government offices when required for permits, clearances, customs processing, investigations, or legal compliance.

Business and technology service providers

We may use authorized providers for:

  • Website hosting and maintenance;
  • Email and communications;
  • Cloud storage;
  • Cybersecurity;
  • Information technology support;
  • Analytics;
  • Accounting and auditing;
  • Payment processing;
  • Document management; and
  • Professional legal, financial, or compliance advice.

These providers are permitted to process personal data only for authorized purposes and are expected to protect it appropriately.

Corporate transactions

Personal data may be disclosed in connection with a proposed or completed merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, subject to appropriate safeguards and applicable law.

We do not disclose personal data to unrelated third parties for their independent marketing purposes without consent.

7. International Transfers

Because ELERA coordinates international logistics services, personal data may be transferred to or accessed by carriers, freight forwarders, overseas agents, consignees, suppliers, technology providers, or other partners located outside the Philippines.

Data protection laws in another country may differ from Philippine law. Where international transfers are necessary, we take reasonable steps to ensure that the recipient provides an appropriate and comparable level of protection. These steps may include contractual obligations, confidentiality requirements, access restrictions, and other organizational or technical safeguards.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Enable essential website functions;
  • Maintain website security;
  • Remember user preferences;
  • Understand how visitors use the website;
  • Measure website performance; and
  • Improve website content and navigation.

Some cookies may be placed by third-party service providers, such as website analytics, embedded maps, videos, or social media platforms.

Where required, we will ask for your consent before placing non-essential cookies. You may also manage or disable cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

9. Marketing Communications

We may send company news, service updates, or promotional communications when:

  • You have requested them;
  • You have provided consent; or
  • They are otherwise permitted under applicable law.

You may withdraw your consent or request to stop receiving marketing communications by using the unsubscribe method provided in the message or by contacting us.

Service-related communications, such as responses to an inquiry, quotation discussions, shipment coordination, billing notices, or regulatory updates connected to an ongoing transaction, are not considered marketing communications.

10. Data Retention

We retain personal data only for as long as reasonably necessary to:

  • Respond to your inquiry;
  • Prepare or follow up on a quotation;
  • Deliver the requested logistics service;
  • Maintain transaction and business records;
  • Meet customs, tax, accounting, audit, contractual, and regulatory requirements;
  • Resolve disputes;
  • Enforce agreements; and
  • Establish, exercise, or defend legal claims.

Retention periods may vary depending on the type of information, the service involved, legal requirements, and the existence of an ongoing business relationship.

When personal data is no longer required, we will securely delete, destroy, anonymize, or archive it in accordance with applicable law and our records-management procedures.

11. How We Protect Personal Data

We implement reasonable and appropriate organizational, physical, and technical safeguards designed to protect personal data from:

  • Unauthorized access;
  • Accidental or unlawful disclosure;
  • Loss or destruction;
  • Alteration;
  • Misuse;
  • Fraudulent use; and
  • Other unlawful processing.

These safeguards may include access controls, confidentiality obligations, employee awareness measures, secure storage, system monitoring, data backups, password protections, and procedures for addressing security incidents.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. However, we regularly assess our safeguards and take reasonable steps to address identified risks.

Where a personal data breach requires notification under applicable law, we will notify the National Privacy Commission and affected individuals within the period and in the manner required by law.

12. Your Data Privacy Rights

Subject to the conditions and limitations provided by law, you may exercise the following rights:

Right to be informed

You have the right to know whether and how your personal data is being collected, used, stored, disclosed, or otherwise processed.

Right to object

You may object to the processing of your personal data in certain circumstances, including processing based on consent or legitimate interests.

Right to access

You may request reasonable access to the personal data we process about you, including information about its source, use, recipients, and manner of processing.

Right to rectification

You may request the correction of inaccurate, incomplete, outdated, or erroneous personal data.

Right to erasure or blocking

You may request the deletion, removal, blocking, or suspension of personal data when the grounds provided by law are satisfied.

Right to data portability

When applicable, you may request a copy of personal data processed electronically in a structured and commonly used format.

Where processing is based on your consent, you may withdraw it at any time. Withdrawal will not affect processing lawfully conducted before consent was withdrawn.

Right to damages

You may claim compensation when you have suffered damage as a result of inaccurate, incomplete, outdated, unlawfully obtained, or unauthorized processing of personal data.

Right to file a complaint

You may raise a concern with us or file a complaint with the National Privacy Commission if you believe that your data privacy rights have been violated.

To exercise any of these rights, please contact us using the information below. We may request reasonable information or proof of identity to verify the request and protect personal data from unauthorized disclosure.

Requests may be subject to limitations when the information must be retained or processed to comply with a legal obligation, complete a contract, resolve a dispute, or protect legitimate legal rights.

13. Third-Party Websites and Platforms

Our website may contain links to third-party websites, social media platforms, mapping services, or other external resources.

ELERA does not control the privacy, security, or content practices of these third parties. We encourage you to review their privacy notices before providing personal data or using their services.

14. Children’s Privacy

Our website and logistics services are intended primarily for businesses and adult users. We do not knowingly collect personal data directly from children without appropriate authority or consent.

Should we discover that personal data concerning a child was collected without a lawful basis, we will take reasonable steps to delete or appropriately handle the information.

15. Changes to This Privacy Policy

We may update this Privacy Policy when:

  • Our website or services change;
  • We introduce new processing activities;
  • We change service providers or technologies;
  • Legal or regulatory requirements change; or
  • We identify a need to improve our privacy practices.

The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through other appropriate channels.

16. Contact Us

For questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal data, please contact:

ELERA Logistics Corporation

8th Floor, Unit 8D, One Corporate Place

Maple Grove, EPZA Diversion Rd., Tejero, General Trias City 4107, Cavite

Philippines

Email: sales@eleralogistics.com

Phone: +63 46 230 3622

Mobile: +63 945 276 5041

Please include sufficient information to help us understand and properly respond to your concern. We will acknowledge and address valid requests within a reasonable period and in accordance with applicable law.