Terms of Use | ELERA Logistics

Welcome to the website of ELERA Logistics Corporation (“ELERA,” “we,” “us,” or “our”).

These Terms of Use govern your access to and use of our website, including its pages, content, features, inquiry forms, quotation request forms, and other online services collectively referred to as the “Website.”

By accessing or using the Website, you confirm that you have read, understood, and agreed to these Terms of Use. If you do not agree with these terms, please discontinue your use of the Website.

1. About ELERA

ELERA Logistics Corporation is a total logistics service provider offering customized solutions that may include:

Ocean freight forwarding
Air freight forwarding
Land freight and trucking
Domestic logistics
Customs brokerage and clearance support
Warehousing and distribution
Project cargo and project logistics
Contract logistics
Cargo handling
Shipping insurance arrangements
Related logistics consultation and coordination

The availability, scope, requirements, and conditions of each service depend on the nature of the shipment, cargo, route, destination, applicable regulations, carrier availability, and the specific agreement between ELERA and the client.

2. Website Use

You may use the Website only for lawful purposes, including:

Learning about ELERA and its services
Contacting our logistics team
Requesting information or a quotation
Discussing potential logistics requirements
Exploring possible business or network partnerships

You must not use the Website:

For any illegal, fraudulent, deceptive, or unauthorized activity
To submit false, incomplete, misleading, or fraudulent information
To impersonate another person, company, or organization
To introduce viruses, malware, malicious code, or other harmful material
To interfere with the Website’s security, availability, or proper operation
To gain unauthorized access to any account, server, system, database, or network
To copy, scrape, harvest, extract, or reproduce Website content through automated means without our permission
To send spam, unsolicited promotions, or abusive communications
To infringe the intellectual property, privacy, or other rights of ELERA or another party
To use information obtained from the Website to compete unfairly with, misrepresent, or damage ELERA

We may restrict or block access to the Website when we reasonably believe that a user has violated these Terms of Use or has attempted to misuse the Website.

3. No Automatic Logistics Agreement

The information presented on the Website is provided for general informational and business-development purposes.

Accessing the Website, contacting ELERA, submitting an inquiry, or requesting a quotation does not automatically create:

A freight forwarding agreement
A customs brokerage engagement
A carrier-client relationship
A warehousing or trucking contract
A booking confirmation
A guarantee of cargo acceptance
A guarantee of space or equipment availability
A guarantee of customs clearance
A binding obligation for ELERA to provide any service

A logistics service agreement is formed only when the applicable commercial terms, shipment details, quotation, service order, booking confirmation, contract, or other written arrangement has been accepted by the authorized parties.

When a separate written agreement, quotation, booking confirmation, bill of lading, air waybill, service order, or other transaction document applies, the terms of that document will govern the relevant service. In the event of a conflict, the terms of the specific transaction document will take precedence over these Website Terms of Use.

4. Quotations and Estimates

Any quotation, rate indication, transit-time estimate, schedule, routing option, availability statement, or cost estimate provided through or following an inquiry is subject to confirmation.

Unless expressly stated otherwise, quotations may depend on:

Accurate cargo descriptions
Cargo weight, dimensions, quantity, and volume
Commodity classification
Pickup and delivery locations
Shipping mode and requested schedule
Carrier or shipping-line availability
Equipment and space availability
Fuel prices and applicable surcharges
Foreign-exchange movements
Port, terminal, storage, handling, and documentation charges
Customs duties, taxes, permits, and government fees
Applicable laws and regulatory requirements
Additional inspections, examinations, or clearances
Changes requested by the client
Other circumstances affecting the shipment

ELERA may revise or withdraw a quotation when the information initially provided is incomplete, inaccurate, or materially different from the final shipment details.

Unless specifically included in writing, a quotation may exclude duties, taxes, penalties, demurrage, detention, storage, inspection charges, government fees, insurance, destination charges, special handling costs, or expenses caused by delays outside ELERA’s reasonable control.

5. Information Submitted by Users

When you contact ELERA or submit a shipment inquiry, you agree to provide information that is accurate, complete, current, and not misleading.

Information you may be asked to provide includes:

Your name and company
Contact information
Cargo description
Weight, volume, quantity, or dimensions
Origin and destination
Preferred shipping method
Requested schedule
Required permits or clearances
Special handling requirements
Supporting documents

You represent that you are authorized to provide the information and documents submitted to ELERA.

You must promptly disclose whether cargo is dangerous, hazardous, restricted, regulated, perishable, temperature-sensitive, oversized, high-value, or otherwise subject to special handling or legal requirements.

ELERA may decline, suspend, or cancel an inquiry or service request when the information provided is inaccurate, incomplete, suspicious, unlawful, or inconsistent with applicable carrier or regulatory requirements.

6. Restricted and Regulated Cargo

Certain goods may require special documentation, licenses, permits, approvals, packaging, labeling, declarations, or handling procedures.

ELERA does not guarantee that any cargo will be accepted by a carrier, port, terminal, customs authority, government agency, warehouse, or other service provider.

Clients remain responsible for:

Accurately identifying and declaring their cargo
Providing complete and authentic documents
Obtaining required licenses, permits, or authorizations
Complying with import, export, customs, safety, security, and trade regulations
Informing ELERA of special handling or storage requirements
Avoiding prohibited, counterfeit, illegally sourced, undeclared, or misdeclared goods

ELERA may refuse to handle cargo that may violate applicable law, carrier policies, safety requirements, sanctions, trade restrictions, or internal compliance standards.

7. Third-Party Carriers and Service Providers

ELERA may coordinate services with independent third parties, including:

Shipping lines
Airlines
Trucking providers
Customs brokers
Port and terminal operators
Warehouse operators
Overseas agents
Local logistics partners
Surveyors and inspectors
Government agencies
Insurance providers
Technology and communication service providers

These third parties operate under their own terms, schedules, policies, limitations, and legal obligations.

References to carriers, airlines, shipping lines, logistics networks, partner offices, or third-party providers on the Website do not necessarily imply ownership, control, exclusivity, endorsement, or a formal agency relationship beyond the applicable business arrangement.

ELERA is not responsible for the independent acts, omissions, systems, schedules, policies, or website content of third parties, except to the extent responsibility is expressly accepted in a written agreement or imposed by applicable law.

8. Schedules and Service Availability

Shipping schedules, sailing dates, flight schedules, pickup times, delivery dates, transit times, routes, and estimated clearance periods are subject to change.

Delays may result from circumstances including:

Weather or natural disasters
Port or terminal congestion
Carrier schedule changes
Equipment or space shortages
Customs inspections
Government actions
Documentation issues
Security procedures
Labor disputes
Road or infrastructure conditions
Mechanical problems
System outages
Public emergencies
Events beyond the reasonable control of ELERA

ELERA will use reasonable efforts to coordinate and communicate shipment information but does not guarantee that every shipment will depart, clear, arrive, or be delivered within an estimated period unless expressly agreed in writing.

9. Website Content

We make reasonable efforts to keep Website information accurate and current. However, logistics services, regulations, schedules, network coverage, carrier requirements, rates, office information, and service availability may change.

Website content is provided on an “as is” and “as available” basis. We do not guarantee that:

All information will always be complete, current, or error-free
Every listed service will be available for every shipment or location
The Website will operate continuously or without interruption
The Website will be free from technical issues or harmful components
Website content will be suitable for a particular shipment or commercial decision

You should contact ELERA directly to confirm information relevant to a specific shipment or transaction.

10. No Professional or Regulatory Advice

General information provided on the Website does not constitute legal, tax, customs, regulatory, insurance, financial, or other professional advice.

Customs requirements, tariff classifications, duties, taxes, import or export restrictions, and permit requirements depend on the specific commodity, transaction, country, supporting documents, and applicable government rules.

You should obtain appropriate professional advice when necessary. Any customs, tariff, documentation, or regulatory assistance provided by ELERA will be subject to the agreed scope of service and the information supplied by the client.

11. Intellectual Property

Unless otherwise indicated, the Website and its original content are owned by or licensed to ELERA Logistics Corporation, including:

Text and written content
Company names and branding
Logos and graphic elements
Photographs and illustrations
Page designs and layouts
Videos and presentations
Downloadable materials
Service descriptions
Website code and functionality

You may view and temporarily download Website content for legitimate personal or internal business reference.

You may not reproduce, modify, republish, distribute, sell, license, publicly display, create derivative works from, or commercially exploit Website content without prior written permission from ELERA or the relevant rights holder.

Names, logos, trademarks, and materials belonging to carriers, logistics networks, partners, clients, or other third parties remain the property of their respective owners.

12. Privacy and Personal Information

When you contact us, request a quotation, or otherwise submit information through the Website, we may collect and process personal information.

Our handling of personal information is governed by our Privacy Policy, which explains the types of information we collect, why we process it, how it may be shared, how long it may be retained, and the rights available to data subjects.

By using the Website and voluntarily submitting information, you acknowledge that you have reviewed the Privacy Policy.

13. Electronic Communications

When you provide your email address, telephone number, mobile number, or other contact information, you authorize ELERA to respond through the relevant communication channel regarding your inquiry, quotation, shipment requirement, service request, or business relationship.

Electronic communications may not always be secure, uninterrupted, or delivered immediately. ELERA is not responsible for delays or failures caused by incorrect contact details, service-provider issues, spam filters, network outages, or circumstances outside our reasonable control.

14. External Links

The Website may include links to third-party websites, social media pages, logistics networks, government resources, carriers, or business partners.

These links are provided for convenience only. ELERA does not control and is not responsible for the availability, accuracy, security, privacy practices, or content of third-party websites.

Your use of an external website is subject to that website’s own terms and policies.

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, ELERA disclaims warranties and representations regarding the Website, whether express, implied, or statutory.

This includes implied warranties of merchantability, fitness for a particular purpose, accuracy, availability, non-infringement, and freedom from harmful components.

Nothing on the Website should be interpreted as a guarantee of a particular shipment result, customs outcome, schedule, price, saving, delivery time, regulatory approval, or commercial result.

16. Limitation of Liability

To the maximum extent permitted by applicable law, ELERA, its directors, officers, employees, representatives, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to:

Access to or use of the Website
Inability to access or use the Website
Reliance on general Website information
Website interruptions, errors, or security incidents
Third-party websites or service providers
Information submitted through unauthorized or insecure channels
Decisions made solely on the basis of Website content

Any liability relating to an actual logistics service will be determined by the applicable service agreement, quotation, transport document, carrier terms, insurance policy, and mandatory law—not solely by these Website Terms of Use.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless ELERA and its directors, officers, employees, representatives, contractors, and affiliates from claims, losses, liabilities, penalties, damages, costs, and reasonable legal expenses resulting from:

Your unlawful or unauthorized use of the Website
Your violation of these Terms of Use
False, inaccurate, incomplete, or misleading information you provide
Your violation of another party’s rights
Your submission of unlawful, prohibited, restricted, misdeclared, or undeclared cargo information
Your violation of applicable import, export, customs, trade, safety, or regulatory requirements

18. Changes to the Website

ELERA may modify, suspend, restrict, replace, or discontinue any part of the Website without prior notice.

We are not required to maintain any particular page, feature, document, service description, or Website function indefinitely.

19. Changes to These Terms

We may update these Terms of Use to reflect changes in:

Our Website or services
Our business practices
Legal or regulatory requirements
Security measures
Technology and Website functionality

The updated version will be posted on this page with a revised effective date. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms of Use.

20. Severability

If any provision of these Terms of Use is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to remain valid and enforceable.

21. No Waiver

A failure or delay by ELERA in enforcing any provision of these Terms does not constitute a waiver of that provision or of our right to enforce it later.

22. Governing Law and Jurisdiction

These Terms of Use are governed by the laws of the Republic of the Philippines, without prejudice to any mandatory legal rights or remedies that may apply.

Any dispute relating specifically to the use of the Website will be submitted to the appropriate courts or authorities having jurisdiction in General Trias City, Cavite, unless applicable law requires otherwise.

23. Contact Us

Questions, concerns, or requests relating to these Terms of Use may be directed to:

ELERA Logistics Corporation

8th Floor, Unit 8D, One Corporate Place

Maple Grove, EPZA Diversion Rd., Tejero, General Trias City 4107, Cavite

Philippines

Phone:

+63 46 230 3622

Mobile:

+63 945 276 5041

Email:

sales@eleralogistics.com